We would like your stay to be relaxing and stress free….. here are a few pointers, which may help;

We only accept bookings for guests 16 years of age or over.
Deposit required is equal to your first night’s stay and is non-refundable.
Payment of the balance can be cash or debit / credit card. Credit card payment will incur a 2% surcharge.

Cancellation:

We strongly recommend that you consider insurance to cover the cost of your booking in case of personal emergencies, redundancy, travel problems etc.

In the event of cancellation or curtailment of your stay, you will be liable for charges as detailed below:

56 days+ Deposit only
55 - 28 days 50%
27 - 14 days 60%
6 -1 day 80%
Arrival date/No show 100%

Check in: 4pm – 8pm. Check in is possible outside of these times by prior arrangement.
Check out: 10.30am. We will gladly take care of your bags if you prefer to call back later for them.

Smoking: Guests are welcome to smoke on the outside patio.

Alcohol: We do not hold a license to sell alcohol. However, we are ALCOHOL FRIENDLY and provide glasses and corkscrew in all bedrooms and also in the lounge. Ice and refrigeration is available on request.

Damage: Guests causing damage (including accidental) will be charged for repair or replacement. The person making the booking will be deemed liable if the person causing the damage is unable to pay.

Access: We aim to cater for the needs of all guests. However, we occupy a Victorian house dating back to the 1880’s, so the structure of the building does present some physical barriers to accessibility. Please contact us if you have any special requirement.

01983 864926  |  enquiries@westburylodge.co.uk
Westbury Lodge, 25 Queens Road, Shanklin, Isle of Wight, PO37 6AW, England

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